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As a single-source solution, LogistiCare offers a complete outsourcing option for our managed care organization clients' transportation programs.
Our business model is remarkably efficient. It's designed to simplify all the complexities involved in providing transportation services, starting from highly efficient, accountable call-center operations to superior billing verification and reimbursement processes.
On top of these capabilities, we layer a dependable network of transportation companies. LogistiCare ensures flexibility by managing a combination of commercial, nonprofit and public transportation providers. Users can call one toll-free number for all transportation levels.
Following are specific details about our comprehensive transportation network management offerings:
Our front-end screening helps remove fraud and abuse, and reduces the need for back-end bill reconciliation. These services include:
- Call screening based on client-provided benefit and eligibility criteria
- Screening to determine transport type
- Electronic transfer of customer data (HIPAA compliant)
We seamlessly blend communications systems with business-critical information to enhance member care and responsiveness.
- 24-hour availability, 365 days a year
- Automated screening and processing
- Intelligent call routing
- Internet-enabled communications
- Toll-free access
- Subscription, reservation and on-demand requests
- Database and client file management
- Fail-safe backup systems
- Multilingual and hearing-impaired services
- Complete real-time and historic performance reports
- Comprehensive scheduling, route optimization and dispatch
LogistiCare excels in accrediting, building and managing a local network of transportation companies. Our management approach ensures that safety inspected vehicles and qualified and credentialed drivers and staff are available to address all member needs.
- Local transportation network development and management
- Sedan and taxi
- Wheelchair van
- Ambulance (BLS, ALC, CCT)
- Vehicle inspection and fleet management
- Vehicle tracking and onboard messaging
- Coordination with other social service programs
- Customer access assurance
- Billing management and claims adjudication
- Customer reimbursement program
- Medical services billing fraud detection and management
- Complete administration of transportation company reimbursement
- Risk management
- Electronic encounter data
- Customized reporting
- Implementation outreach: On-site visits to health facilities
- Standing order coordination: Dedicated personnel to specific facilities
- Continuing education units: Off-site training sessions to meet the continuing education needs of social workers and clinicians.
- Individualized problem solving: Coordination of special services for clients, as appropriate.
- Careful monitoring of precise performance metrics
- Digitally recorded customer service calls
- Automatic matching of all service inquiries to specific trip records
- Full investigation and resolution of all inquiries
- Adherence to NCQA and HIPAA guidelines
- On-board vehicle tracking devices
- Customer satisfaction surveys by independent third party
- Client and provider focus-group research
- Regional supervision and ongoing field monitoring
- Vehicle inspection and fleet management
- Driver background checks, drug testing and training (CPR, OSHA, bloodborne pathogen, Passenger Assistance Training, defensive driving)
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Services and Features
