About Us

Integrated software didn't exist, so we created our own.

• Non-emergency medical transportation
• ADA paratransit
• Special needs students
• Critical care transports

Better Customer Service

• Almost all transactions handled within a single call.
• 13 call centers are linked to our two network operations centers (NOCs) via redundant DS3 and T1 data lines to handle system traffic.
• All centers and offices are linked via carrier-based routing and control capabilities to handle call volume and provide call-taking redundancy.
• Advanced ACD capabilities minimize hold times to an average of 30-60 seconds and enable skill- or rules-based call routing, which is further managed by real-time supervisors, wallboards and granular historical reporting.
• All calls are recorded digitally to support SQL database queries on current and archived calls, QA monitoring and agent scoring.
• Mobile data terminal (MDT) technology
• Automatic vehicle locator (AVL) technology
• Mobile Digital Video Recording (DVR) in vehicles

Efficient Screening and Gatekeeping

• Central relational database pulls from multiple data sources
  • Easily manages recipient eligibility and trip verification
  • Automatically matches clients to the most suitable and cost-effective transportation alternative, including mass transit 
• Automated call screening and processing
  • Detailed client information instantly accessed, including special needs, historical trip data
  • Integrated voice response (IVR) technology
  • Automated call distribution (ACD) technology

Enhanced Scheduling and Dispatching

• Automated scheduling and dispatch
• Integrated database geocodes locations, origins, destinations, customers and public transit resources to determine pick-up and drop-off scheduling to minimize wait times and maximize transportation provider efficiencies

Streamlined Payment and Billing

• Supports complete administration of transportation provider reimbursement
• Electronic billing for contracted providers
• Fraud detection and risk management capabilities
• Analyzes data to ensure trip log accuracy and cost verification
• Works with client-determined pricing 

Comprehensive Reporting

• Over 200 standard reports. Additional custom and SQL reports available
• Detailed reports on driver and vehicle performance and customer utilization
• Billing and other verification tracking
• Commendation and complaint tracking
• Instant tracking of incidents, cancellations and no-shows

Compliance, Control and Continuity

• HIPAA-compliant security including full audit trails of all data changes
• All system capabilities supported by advanced infrastructure dedicated to redundancy
  • Network operations centers (NOCs) are staffed with technical support experts.
  • All NOCs and other offices can be remotely managed.
• NetBotz remote monitoring system (encrypted security system) used for “Web video,” i.e. physical and environmental monitoring of data rooms, as well as server CPU performance.
• What's Up Gold? used to manage server utilization on an individual server level.
• All major systems -- including transactional, Web and other servers, firewalls and VPN concentrators -- are mirrored with complete fail-over capabilities.
• Features NETmanager for remote support, training, software installation and debugging at a work station level.
• Terminal Server used to monitor all of our server performance, i.e. debug, VPN, firewall, production, database.
• Allows for up to 360 gigabytes of online redundant data storage, daily tape backups and offsite storage ensure recovery.
• UPSs, battery backups and diesel generators ensure uninterrupted power. Halogen and other fire protection capabilities are state-of-the-art.